Reflect is independently-owned. We offer Aveda products for service and retail at both Reflect locations.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations.

Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

• Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
• Failure to show up for your appointment or cancel within 24 hours will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + TEXTS

As a courtesy, we send out an email and a text to confirm your service appointments two business days prior to your appointment date.

It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

Please ensure that we have your current email address and mobile number is on file to ensure you are receiving all of our communications.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

No we are not open on Sundays. We are open Monday-Saturday. Please see the hours for our Plymouth and Maple Grove locations as they are slightly different.

Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated.