To make the most of your experience, please consider these basic rules of etiquette: 

• Punctuality: we request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment.  We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you.  However, in some cases it may be necessary to shorten or reschedule your service.  Please call and let us know if you are running behind.
• Children: We kindly ask that all children have a booked service to be allowed on the salon floor.  This is for safety reasons and insurance purposes.  We are not responsible for the care of your child.  We love children and we hope you understand that we cannot assure their safety in a professional environment.  In addition, we want to honor the relaxation of all of our guests.  Your understanding is greatly appreciated. 
• Mobile phones: We ask that all guests either silence or turn off their cell phoned and electronic devices before entering.  This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us.
• Noise: Our salon is a relaxation zone and a quiet environment.  Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.
• Cancellation Policy: Your appointments are very important to all Reflect salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations.

  Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

  In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a deposit (up to 100% of service cost) for all future appointments. The following rules apply to all scheduled appointments:

  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • Failure to show up for your appointment or cancel within 24 hours will result in a charge for the amount of the appointment(s) booked and any deposits made on that appointment are non-refundable.

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Frequently Asked Questions:

• Where will my service take place?: All hair services are available at either our Maple Grove or Plymouth location – skin/facial services are available at our Plymouth location only.
• What do I need to bring?: If you are receiving special event hair, we recommend you wear an open-neck, button-down shirt for easy changing.
• Should I alert Guest Services if I have any physical ailments, allergies, or if I am pregnant?: Absolutely!  Only to serve you better, please let us know when making your reservation.  Our team members will speak to you about any contraindications or concerns during your consultation.  It is also a good idea to check with your doctor if you have any concerns.  If you are pregnant, please consider the length of time you are currently comfortable lying in one position.  Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.
• What are the standards for gratuity?: Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service.  Gratuity is always appreciated.