Frequently Asked Questions

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.



Frequently Asked Questions

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.

Is Reflect owned by Aveda?2019-07-25T15:14:08-05:00

Reflect is independently-owned. We offer Aveda products for service and retail at all three Reflect locations.

Do you take spafinder/spawish?2019-07-25T14:56:32-05:00

Yes, we honor both. We also accept Aveda gift cards.

Do you offer services for African American and other ethnic hair?2019-07-25T14:56:24-05:00

Some of our stylists are trained to offer services for highly textured hair. Ask one of our Guest Services team members for details.

When I call in, do I get to talk to a stylist?2019-07-25T14:57:57-05:00

No, but you do get to speak with a knowledgeable representative from our call center.

Why are there different prices for haircuts?2019-07-25T14:56:04-05:00

Our haircut prices start at $40. Different stylists have different levels of experience and expertise which are reflected in their rates.

How much is hair coloring?2019-07-25T14:55:43-05:00

Our customized colors start at $70. Exact pricing will be quoted during consultation.

Do you donate hair to cancer programs?2019-07-25T14:55:14-05:00

Yes, when a guest has 10” or longer, we can cut and donate the hair to Locks of Love; taking care of the mailing, or the guest can take their hair with them and donate to a charity of their choice.

What does a formal updo include? What is the difference between that and a Special Event Style?2019-07-25T14:54:49-05:00


What services are at the Plymouth location only?2019-07-25T14:54:40-05:00

Lash Extensions

Spray Tan




What if I’m not happy with my service?2019-07-25T14:58:40-05:00

If you are not happy with your service, please let us know. We want all of our guests expectations to be exceeded! We ask that you let us know within 7 days of service.

Can I return product?2019-07-25T14:58:58-05:00

We honor product returns with in 30 days with the original receipt on Aveda items only (excluding Aveda holiday gift sets, all gift certificates, makeup, hair and makeup brushes, nail polish, Southseas and nail products, Brazilian blowout products, touch back markers, Clairisonic products, and pop up shop items). All sales are final.

What is your cancelation policy?2019-07-25T14:54:10-05:00

We ask for a 24-hour notice for cancelations.

What can I do to prepare for my pedicure service?2019-07-25T14:53:59-05:00

Please arrive 5 – 10 minutes early. If you are receiving a pedicure, we recommend you bring open-toed shoes or flip-flops to preserve your polish.

What can I do to prepare for my manicure service?2019-07-25T14:53:52-05:00

Let us know if you will arrive with any gel products on your nails.

Can I receive a nail service if I am experiencing a nail condition?2019-07-25T14:53:38-05:00

To ensure the health and safety of all of our guests and team, please seek medical care before scheduling your nail appointments. Reflect reserves the right to deny services for the protection of our guests and team members.

What can I do to prepare for my formal styling updo?2019-07-25T14:53:30-05:00

If you are receiving special event hair or make up services, we recommend you wear a open-neck, button-down shirt for easy changing.

What can I do to prepare for my spray tan?2019-07-25T14:53:25-05:00

We recommend you wear loose-fitting clothing. Reflect salon provides robes and towels for those receiving multiple services.

Are you open on Sunday’s?2019-07-25T14:53:19-05:00

We are open 7 days each week at each of our locations.

Are children allowed in the salon?2019-07-25T15:00:27-05:00

Only for their appointments. We kindly ask that all children have a booked service to be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes. We are not responsible for the care of your child. We love children and we hope you understand that we cannot assure their safety in a professional environment. In addition, we want to honor the relaxation of all of our guests. Your understanding is greatly appreciated.

Should I alert guest services if I have any physical ailments, allergies or if I am pregnant?2019-07-25T14:58:26-05:00

Absolutely! Only to serve you better, please let us know when making your reservation. Our team members will speak to you about any contraindications or concerns during your consultation. It is also a good idea to check with your doctor if you have any concerns. If you are pregnant, please consider the length of time you are currently comfortable lying in one position. Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.

How should I prepare for my spa experience?2019-07-25T14:52:46-05:00

We request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment. We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your service. Please call and let us know if you are running behind.

Can I use my phone in the spa?2019-07-25T14:52:41-05:00

We ask that all spa guests either silence or turn off their cell phones and electronic devices before entering the spa. This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us. Our spa is a relaxation zone and a quiet environment. Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.

What if I need to cancel my spa service?2019-07-25T14:52:33-05:00

To better serve the needs of all of our guests, we request 24-hour advance notice when canceling an appointment. If 3 appointments have been canceled or missed without the 24 hour notice, a pre-payment will be required before your next appointment. This prepayment will be applied to your service, or if you are a no-show, it will be used for your missed appointment.

Any special notes about booking 3 or more services at a time or 3 or more people at a time?2019-07-25T14:52:18-05:00

We ask for a credit card deposit when booking three or more services and for groups of three or more persons. The only time a charge is applied to the card is if a cancelation within 24 hours or a no-show occurs. The charge is equal to the value of the reservation. 

Where will my spa service take place?2019-07-25T14:52:08-05:00

Massage, facial, nail, and airbrush tanning services are available at our Plymouth location only.

What are the standards for gratuity?2019-07-25T14:51:58-05:00

Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated.