To make the most of your experience, please consider these basic rules of etiquette: 

• Punctuality: we request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment.  We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you.  However, in some cases it may be necessary to shorten or reschedule your service.  Please call and let us know if you are running behind.
• Children: We kindly ask that all children have a booked service to be allowed on the salon floor.  This is for safety reasons and insurance purposes.  We are not responsible for the care of your child.  We love children and we hope you understand that we cannot assure their safety in a professional environment.  In addition, we want to honor the relaxation of all of our guests.  Your understanding is greatly appreciated. 
• Mobile phones: We ask that all guests either silence or turn off their cell phoned and electronic devices before entering.  This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us.
• Noise: Our salon is a relaxation zone and a quiet environment.  Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.
• Cancelations: 
  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
  • Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.
• Deposits: We ask for a credit card deposit when booking three or more services and for groups of three or more persons.  The only time a charge is applied to the card is if a cancelation within 24 hours or a no-show occurs.  The charge is equal to the value of the reservation.
  

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Frequently Asked Questions:

• Where will my service take place?: All Services – facial services are available at our Plymouth location only.
• What do I need to bring?: If you are receiving special event hair or make up services, we recommend you wear a open-neck, button-down shirt for easy changing. Reflect salon provides robes and towels for those receiving multiple services.
• Should I alert Guest Services if I have any physical ailments, allergies, or if I am pregnant?: Absolutely!  Only to serve you better, please let us know when making your reservation.  Our team members will speak to you about any contraindications or concerns during your consultation.  It is also a good idea to check with your doctor if you have any concerns.  If you are pregnant, please consider the length of time you are currently comfortable lying in one position.  Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.
• What are the standards for gratuity?: Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service.  Gratuity is always appreciated.