Reflect is independently-owned. We offer Aveda products for service and retail at both Reflect locations.

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

• Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
• First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
• Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

No we are not open on Sundays. We are open Monday-Saturday. Please see the hours for our Plymouth and Maple Grove locations as they are slightly different.

Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated.