FAQ + BUY GIFT CARDS2023-07-27T11:28:48-05:00

FAQ + [BUY GIFT CARDS]

First Time Guests – Frequently Asked Questions – Gift Cards

First Time Guests + FAQ’s

Gift Cards – You can call our salon, purchase in person – or purchase gift cards online here: [BUY GIFT CARDS]

Due to the increased costs from our vendors over the past 10+ years, Reflect Salon is increasing our color service prices. Effective July 1, 2021

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
  • Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

In Salon Shopping:
All Guests are welcome to shop in our salons and our retail area  – we offer curbside sales as an option as described below

Spa Appointments
We have fewer Service Providers in our Spa resulting in delays in scheduling Massages and Facials.   At this time we are not taking group massage and facial bookings.  We apologize for this inconvenience.
Gift Cards can be use on all Hair and Nail Services and Retail Products.

A Big Shout Out to our Fabulous Guests noticing and commenting on our Sanitation and Safety Methods! The Safety of our Guests and Team Members is our Top Priority!

“You could perform surgery in here it’s so clean”

“You are just as diligent on check-ins and sanitation as clinics”

“Your whole team is working together with protocol and makes me feel safe being here”

Scheduling an Appointment 
Our Call Center  taking Reservations for New Guests in addition to our existing guests.
Please Call 763.559.3185

Curbside Product Pick Up
For Touch-free shopping – Email your product requests to

Plymouth – Please email [email protected]
Ridgedale Center – Please email [email protected]
Maple Grove – Please email [email protected]

We will process your request and email an invoice via the secure payment platform Square.

Pick up orders at our Plymouth Location: Upon arrival please text 612-398-3278. We will deliver your products to your car.

 – Reflect Salon

[ SHOP AVEDA ONLINE and SHIP TO YOUR HOME ]

Gift Cards Online [ BUY ONLINE ].

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.

CONTACT US

FAQ + [BUY GIFT CARDS]

First Time Guests – Frequently Asked Questions – Gift Cards

First Time Guests + FAQ’s

Gift Cards – You can call our salon, purchase in person – or purchase gift cards online here: [BUY GIFT CARDS]

Mask Policy – All Salons
Masks are optional at our salon locations. We strongly suggest you wear a mask and get vaccinated. If you feel your service provider should also wear a mask – let us know before you sit in your chair.

Due to the increased costs from our vendors over the past 10+ years, Reflect Salon is increasing our color service prices. Effective July 1, 2021

Cancelations
Your respect for your Service Provider’s time is greatly appreciated.  When you cancel last minute or No Show a scheduled appointment, it greatly impacts your service provider and the salons revenue for that time and the ability to serve all of our guests.

Our Cancelation Policy is, with less than a 24 Hour notice, you may be charged a $75 service fee.

All Guests that No-Show their reservation, may be charged $100/service fee on that day, AND be required to keep a credit card on file to schedule future appointments.

Reflect secures your reservation with a Credit Card on file that is taken at the time the reservation is made for the following services:
– 1st Time Guests with Color services
– Services 90 minutes or greater – All Hair, Nails, Spa
– All Group Bookings
– Virtual Consultations

We never want to enforce these policies, so we ask that you kindly give us as much notice as possible when canceling..

In Salon Shopping:
All Guests are welcome to shop in our salons and our retail area  – we offer curbside sales as an option as described below

Spa Appointments
We have fewer Service Providers in our Spa resulting in delays in scheduling Massages and Facials.   At this time we are not taking group massage and facial bookings.  We apologize for this inconvenience.
Gift Cards can be use on all Hair and Nail Services and Retail Products.

A Big Shout Out to our Fabulous Guests noticing and commenting on our Sanitation and Safety Methods! The Safety of our Guests and Team Members is our Top Priority!

“You could perform surgery in here it’s so clean”

“You are just as diligent on check-ins and sanitation as clinics”

“Your whole team is working together with protocol and makes me feel safe being here”

Scheduling an Appointment 
Our Call Center  taking Reservations for New Guests in addition to our existing guests.
Please Call 763.559.3185

Curbside Product Pick Up
For Touch-free shopping – Email your product requests to

Plymouth – Please email [email protected]
Ridgedale Center – Please email [email protected]
Maple Grove – Please email [email protected]

We will process your request and email an invoice via the secure payment platform Square.

Pick up orders at our Plymouth Location: Upon arrival please text 612-398-3278. We will deliver your products to your car.

 – Reflect Salon

[ SHOP AVEDA ONLINE and SHIP TO YOUR HOME ]

Gift Cards Online [ BUY ONLINE ].

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.

What can I do to prepare for my manicure service?2019-07-25T14:53:52-05:00

Let us know if you will arrive with any gel products on your nails.

How To: Bridal+Special Event Services2021-10-27T13:05:39-05:00

Prep for the Bridal Party or Special Events

  • Day of – clean, dry hair, prep hair with light volumizing
  • If using clip in extensions, please have organized
  • Come ready with your inspiration photos
  • Accessories – veil, decorative clips, etc.
  • Skin – clean, moisturized makeup free skin.

Brows must be prepped to your liking

No sheet masks or under eye pads

Please wear a button-down shirt or something easy to remove

When to book for a trial Hair+Makeup?

  • 4 – 6 weeks prior to event – have scheduled Hair and Makeup Trial +pair with dress fitting or bridal event
What are the standards for gratuity?2019-07-25T14:51:58-05:00

Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated. 

Where will my spa service take place?2019-07-25T14:52:08-05:00

Massage, facial, nail, and airbrush tanning services are available at our Plymouth location only.

Any special notes about booking 3 or more services at a time or 3 or more people at a time?2019-07-25T14:52:18-05:00

We ask for a credit card deposit when booking three or more services and for groups of three or more persons. The only time a charge is applied to the card is if a cancelation within 24 hours or a no-show occurs. The charge is equal to the value of the reservation. 

What if I need to cancel my spa service?2021-10-14T13:44:16-05:00

To better serve the needs of all of our guests, we request 24-hour advance notice when canceling an appointment. If 3 appointments have been canceled or missed without the 24 hour notice, a pre-payment will be required before your next appointment. This prepayment will be applied to your service, or if you are a no-show, it will be used for your missed appointment.

Your respect for your Service Provider’s time is greatly appreciated.  When you cancel last minute or No Show a scheduled appointment, it greatly impacts your service provider and the salons revenue for that time and the ability to serve all of our guests.

Our Cancelation Policy is, with less than a 24 Hour notice, you MAY be charged a $75 service fee.  

All Guests that No-Show their reservation, MAY be charged $100/service fee on that day, AND be required to keep a credit card on file to schedule future appointments. 

Reflect secures your reservation  with a Credit Card on file that is taken at the time the reservation is made for the  following services:
– 1st Time Guests with Color services
– Services 90 minutes or greater
– All Hair, Nails, Spa
– All Group Bookings
– Virtual Consultations

 

Can I use my phone in the spa?2019-07-25T14:52:41-05:00

We ask that all spa guests either silence or turn off their cell phones and electronic devices before entering the spa. This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us. Our spa is a relaxation zone and a quiet environment. Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.

How should I prepare for my spa experience?2019-07-25T14:52:46-05:00

We request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment. We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your service. Please call and let us know if you are running behind.

Should I alert guest services if I have any physical ailments, allergies or if I am pregnant?2019-07-25T14:58:26-05:00

Absolutely! Only to serve you better, please let us know when making your reservation. Our team members will speak to you about any contraindications or concerns during your consultation. It is also a good idea to check with your doctor if you have any concerns. If you are pregnant, please consider the length of time you are currently comfortable lying in one position. Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.

Are children allowed in the salon?2019-07-25T15:00:27-05:00

Only for their appointments. We kindly ask that all children have a booked service to be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes. We are not responsible for the care of your child. We love children and we hope you understand that we cannot assure their safety in a professional environment. In addition, we want to honor the relaxation of all of our guests. Your understanding is greatly appreciated.

Are you open on Sunday’s?2019-07-25T14:53:19-05:00

We are open 7 days each week at each of our locations.

What can I do to prepare for my spray tan?2021-10-14T13:45:45-05:00

CURRENTLY –  we are no longer offering this service – We recommend you wear loose-fitting clothing. Reflect salon provides robes and towels for those receiving multiple services.

What can I do to prepare for my formal styling updo?2019-07-25T14:53:30-05:00

If you are receiving special event hair or make up services, we recommend you wear a open-neck, button-down shirt for easy changing.

Can I receive a nail service if I am experiencing a nail condition?2019-07-25T14:53:38-05:00

To ensure the health and safety of all of our guests and team, please seek medical care before scheduling your nail appointments. Reflect reserves the right to deny services for the protection of our guests and team members.

Is Reflect owned by Aveda?2019-07-25T15:14:08-05:00

Reflect is independently-owned. We offer Aveda products for service and retail at all three Reflect locations.

What can I do to prepare for my pedicure service?2019-07-25T14:53:59-05:00

Please arrive 5 – 10 minutes early. If you are receiving a pedicure, we recommend you bring open-toed shoes or flip-flops to preserve your polish.

What is your cancelation policy?2022-06-09T17:09:11-05:00

Cancelations + No-Shows
We understand time is precious and life happens resulting in a guest having to reschedule an appointment last minute or forget about a scheduled appointment.  When there have been multiple occurrences, (3 or more), the guest will be charged the following:

With less than a 24-hour notice the guest will be charged 50% of the service.

When a guest no-shows an appointment, they will be charged for that appointment.

In both instances, the guest will be required to keep a credit card on file for future appointments.

Child Policy
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

 

Can I return product?2021-10-14T13:46:49-05:00

We honor product returns with in 30 days with the original receipt on Aveda items only (excluding Aveda holiday gift sets, all gift certificates, makeup, hair and makeup brushes, nail polish, Southseas and nail products, Brazilian blowout products, touch back markers, Clairisonic products, and pop up shop items). All sales are final.    Kerastase products CAN NOT be returned.

What if I’m not happy with my service?2019-07-25T14:58:40-05:00

If you are not happy with your service, please let us know. We want all of our guests expectations to be exceeded! We ask that you let us know within 7 days of service.

What services are at the Plymouth location only?2019-07-25T14:54:40-05:00

Lash Extensions

Spray Tan

Facials

Massages

Nails

What does a formal updo include? What is the difference between that and a Special Event Style?2019-07-25T14:54:49-05:00

TBD

Do you donate hair to cancer programs?2019-07-25T14:55:14-05:00

Yes, when a guest has 10” or longer, we can cut and donate the hair to Locks of Love; taking care of the mailing, or the guest can take their hair with them and donate to a charity of their choice.

How much is hair coloring?2019-07-25T14:55:43-05:00

Our customized colors start at $70. Exact pricing will be quoted during consultation.

Why are there different prices for haircuts?2019-07-25T14:56:04-05:00

Our haircut prices start at $40. Different stylists have different levels of experience and expertise which are reflected in their rates.

When I call in, do I get to talk to a stylist?2019-07-25T14:57:57-05:00

No, but you do get to speak with a knowledgeable representative from our call center.

Do you offer services for African American and other ethnic hair?2019-07-25T14:56:24-05:00

Some of our stylists are trained to offer services for highly textured hair. Ask one of our Guest Services team members for details.

Do you take spafinder/spawish?2021-10-14T13:49:12-05:00

Yes, we honor both until December 31, 2021. We also accept Aveda gift cards.

As of December 31, 2021 Reflect Salon will no longer acceptSpa Finder, Spa Wish or Spa WeekGift Cards.  Limited to 2 Cards/Transaction/Ticket Valid on Service Only Cannot be used for Gratuity Cannot be combined with any other discounts or offers. Paper certificates must be used in full.Balance Credit can not be refunded.

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@reflect.salon

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