To make the most of your spa experience, please consider these basic rules of spa etiquette: 

• Punctuality: we request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment.  We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you.  However, in some cases it may be necessary to shorten or reschedule your service.  Please call and let us know if you are running behind.
• Children: We kindly ask that all children have a booked service to be allowed on the salon floor or in the spa.  This is for safety reasons and insurance purposes.  We are not responsible for the care of your child.  We love children and we hope you understand that we cannot assure their safety in a professional environment.  In addition, we want to honor the relaxation of all of our guests.  Your understanding is greatly appreciated. 
• Mobile phones: We ask that all spa guests either silence or turn off their cell phoned and electronic devices before entering the spa.  This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us.
• Noise: Our spa is a relaxation zone and a quiet environment.  Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.
• Cancelations: To better serve the needs of all of our guests, we request 24 hour advanced notice when canceling an appointment.  If 3 appointments have been canceled or missed without the 24 hour notice, a pre-payment will be required before your next appointment.  This prepayment will be applied to your service, or if you are a no-show, it will be used for your missed appointment.
• Deposits: We ask for a credit card deposit when booking three or more services and for groups of three or more persons.  The only time a charge is applied to the card is if a cancelation within 24 hours or a no-show occurs.  The charge is equal to the value of the reservation.
  

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Frequently Asked Questions:

• Where will my spa service take place?: All Spa Services – facial, and nail services are available at our Plymouth location only.
• What do I need to bring?: If you are receiving a pedicure, we recommend you bring open-toed shoes or flip-flops to preserve your polish.  If you are receiving special event hair or make up services, we recommend you wear a open-neck, button-down shirt for easy changing. Reflect salon provides robes and towels for those receiving multiple services.
• Can I receive a nail service if I am experiencing a nail condition?: To ensure the health and safety of all of our guests and team, please seek medical care before scheduling your nail appointments. Reflect salon reserves the right to deny services for the protection of our guests and team members.
• Should I alert Guest Services if I have any physical ailments, allergies, or if I am pregnant?: Absolutely!  Only to serve you better, please let us know when making your reservation.  Our team members will speak to you about any contraindications or concerns during your consultation.  It is also a good idea to check with your doctor if you have any concerns.  If you are pregnant, please consider the length of time you are currently comfortable lying in one position.  Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.
• What are the standards for gratuity?: Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service.  Gratuity is always appreciated.