FAQ + BUY GIFT CARDS2025-06-09T11:21:41-05:00

FAQ + [BUY GIFT CARDS]

First Time Guests – Frequently Asked Questions – Gift Cards

First Time Guests + FAQ’s

Gift Cards – You can call our salon, purchase in person – or purchase gift cards online here: [BUY GIFT CARDS]

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
  • Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

[ SHOP AVEDA ONLINE and SHIP TO YOUR HOME ]

Gift Cards Online [ BUY ONLINE ].

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.

CONTACT US

FAQ + [BUY GIFT CARDS]

First Time Guests – Frequently Asked Questions – Gift Cards

First Time Guests + FAQ’s

Gift Cards – You can call our salon, purchase in person – or purchase gift cards online here: [BUY GIFT CARDS]

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
  • Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

[ SHOP AVEDA ONLINE and SHIP TO YOUR HOME ]

Gift Cards Online [ BUY ONLINE ].

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.

What can I do to prepare for my formal styling updo?2019-07-25T14:53:30-05:00

If you are receiving special event hair or make up services, we recommend you wear a open-neck, button-down shirt for easy changing.

How To: Bridal+Special Event Services2021-10-27T13:05:39-05:00

Prep for the Bridal Party or Special Events

  • Day of – clean, dry hair, prep hair with light volumizing
  • If using clip in extensions, please have organized
  • Come ready with your inspiration photos
  • Accessories – veil, decorative clips, etc.
  • Skin – clean, moisturized makeup free skin.

Brows must be prepped to your liking

No sheet masks or under eye pads

Please wear a button-down shirt or something easy to remove

When to book for a trial Hair+Makeup?

  • 4 – 6 weeks prior to event – have scheduled Hair and Makeup Trial +pair with dress fitting or bridal event
What are the standards for gratuity?2019-07-25T14:51:58-05:00

Choosing whether to leave a gratuity and how much is always dependent on your comfort level and quality of your service. Gratuity is always appreciated. 

Where will my spa service take place?2025-06-09T11:30:22-05:00

From May-July 11th, 2025, our Esthetician (Kimberly) will be at our Maple Grove location. But usually she is at our Plymouth location only.

Any special notes about booking 3 or more services at a time or 3 or more people at a time?2019-07-25T14:52:18-05:00

We ask for a credit card deposit when booking three or more services and for groups of three or more persons. The only time a charge is applied to the card is if a cancelation within 24 hours or a no-show occurs. The charge is equal to the value of the reservation. 

What if I need to cancel my spa service?2025-06-09T11:44:06-05:00

To better serve the needs of all of our guests, we request 24-hour advance notice when canceling an appointment. Please reference our cancelation policy for more details.

Your respect for your Service Provider’s time is greatly appreciated.  When you cancel last minute or No Show a scheduled appointment, it greatly impacts your service provider and the salons revenue for that time and the ability to serve all of our guests.

 

Can I use my phone in the spa?2019-07-25T14:52:41-05:00

We ask that all spa guests either silence or turn off their cell phones and electronic devices before entering the spa. This policy is to ensure the comfort of all of our guests and to aid your personal relaxation during your time with us. Our spa is a relaxation zone and a quiet environment. Please be mindful of the other guests receiving services by speaking softly and keeping noise to a minimum.

How should I prepare for my spa experience?2025-06-09T11:48:47-05:00

We request you arrive 15 minutes prior to your appointment time so that you can check in, use the restroom, relax and prepare for your service in order to enjoy the entire time allotted for your appointment. We understand that circumstances may arise that impact your arrival, and we will do everything possible to accommodate you. However, in some cases it may be necessary to shorten or reschedule your service if you are late. Please call and let us know if you are running behind.

Should I alert guest services if I have any physical ailments, allergies or if I am pregnant?2019-07-25T14:58:26-05:00

Absolutely! Only to serve you better, please let us know when making your reservation. Our team members will speak to you about any contraindications or concerns during your consultation. It is also a good idea to check with your doctor if you have any concerns. If you are pregnant, please consider the length of time you are currently comfortable lying in one position. Our longer services may sound great in theory, but often in reality shorter services will be more comfortable for you.

Are children allowed in the salon?2019-07-25T15:00:27-05:00

Only for their appointments. We kindly ask that all children have a booked service to be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes. We are not responsible for the care of your child. We love children and we hope you understand that we cannot assure their safety in a professional environment. In addition, we want to honor the relaxation of all of our guests. Your understanding is greatly appreciated.

Are you open on Sunday’s?2025-06-09T11:50:55-05:00

No we are not open on Sundays. We are open Monday-Saturday. Please see the hours for our Plymouth and Maple Grove locations as they are slightly different.

Is Reflect owned by Aveda?2025-06-09T12:11:31-05:00

Reflect is independently-owned. We offer Aveda products for service and retail at both Reflect locations.

What is your cancelation policy?2025-06-09T12:03:28-05:00

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

  • Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
  • First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
  • Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

Can I return product?2021-10-14T13:46:49-05:00

We honor product returns with in 30 days with the original receipt on Aveda items only (excluding Aveda holiday gift sets, all gift certificates, makeup, hair and makeup brushes, nail polish, Southseas and nail products, Brazilian blowout products, touch back markers, Clairisonic products, and pop up shop items). All sales are final.    Kerastase products CAN NOT be returned.

What if I’m not happy with my service?2019-07-25T14:58:40-05:00

If you are not happy with your service, please let us know. We want all of our guests expectations to be exceeded! We ask that you let us know within 7 days of service.

What services are at the Plymouth location only?2025-06-09T12:04:56-05:00

Lash Extensions

Lash Lift and Tint

Hydrafacials

Facials

How much is hair coloring?2019-07-25T14:55:43-05:00

Our customized colors start at $70. Exact pricing will be quoted during consultation.

Why are there different prices for haircuts?2019-07-25T14:56:04-05:00

Our haircut prices start at $40. Different stylists have different levels of experience and expertise which are reflected in their rates.

When I call in, do I get to talk to a stylist?2019-07-25T14:57:57-05:00

No, but you do get to speak with a knowledgeable representative from our call center.

Do you offer services for African American and other ethnic hair?2019-07-25T14:56:24-05:00

Some of our stylists are trained to offer services for highly textured hair. Ask one of our Guest Services team members for details.

Do you take spafinder/spawish?2021-10-14T13:49:12-05:00

Yes, we honor both until December 31, 2021. We also accept Aveda gift cards.

As of December 31, 2021 Reflect Salon will no longer acceptSpa Finder, Spa Wish or Spa WeekGift Cards.  Limited to 2 Cards/Transaction/Ticket Valid on Service Only Cannot be used for Gratuity Cannot be combined with any other discounts or offers. Paper certificates must be used in full.Balance Credit can not be refunded.

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@reflect.salon

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