First Time Guests + FAQ’s

Gift Cards – You can call our salon, purchase in person – or purchase gift cards online here: [BUY GIFT CARDS]

Due to the increased costs from our vendors over the past 10+ years, Reflect Salon is increasing our color service prices. Effective July 1, 2021

Cancelations + No-Shows   (New for 2023)

CANCELLATION POLICY
Your appointments are very important to all Reflect Salon team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations. All of our policies are designed to benefit our guests and ensure the best quality and service for all established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. In the event that we do not receive the required notice for adjustments and cancellations, we reserve the right to request a credit card number to be on file for all future appointments. The following rules apply to all scheduled appointments:

• Any cancellations or appointment adjustments must be made 24 hours before the scheduled appointment date and time.
• First time no-show or cancellation given less than 24 hours prior to appointment will be reminded of cancellation policy and will require a credit card number on file to book next appointment.
• Failure to show up for your appointment a second time will result in a charge for the amount of the appointments booked.

CONFIRMATION EMAILS + Texts
As a courtesy, we send out an email + text to confirm your service appointments 2 business days prior to your appointment date. We understand how easy it may be to forget an appointment, therefore, all of our appointments are confirmed 48 hours prior via email + text for your convenience. Please ensure that we have your current email address and mobile number is on file in order to take full advantage of this courtesy. It remains your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid any cancellation fees.

CHILD POLICY
We kindly request that only children with a booked appointment be allowed on the salon floor or in the spa. This is for safety reasons and insurance purposes.  We are not responsible for the care of your child. We love children, and we hope you understand that we cannot assure their safety in a salon environment. In addition, we want to honor the relaxation of all our guests.

Your understanding is greatly appreciated!

In Salon Shopping:
All Guests are welcome to shop in our salons and our retail area  – we offer curbside sales as an option as described below

Spa Appointments
We have fewer Service Providers in our Spa resulting in delays in scheduling Massages and Facials.   At this time we are not taking group massage and facial bookings.  We apologize for this inconvenience.
Gift Cards can be use on all Hair and Nail Services and Retail Products.

A Big Shout Out to our Fabulous Guests noticing and commenting on our Sanitation and Safety Methods! The Safety of our Guests and Team Members is our Top Priority!

“You could perform surgery in here it’s so clean”

“You are just as diligent on check-ins and sanitation as clinics”

“Your whole team is working together with protocol and makes me feel safe being here”

Scheduling an Appointment 
Our Call Center  taking Reservations for New Guests in addition to our existing guests.
Please Call 763.559.3185

Curbside Product Pick Up
For Touch-free shopping – Email your product requests to

We will process your request and email an invoice via the secure payment platform Square.

Pick up orders at our Plymouth Location: Upon arrival please text 612-398-3278. We will deliver your products to your car.

 – Reflect Salon

[ SHOP AVEDA ONLINE and SHIP TO YOUR HOME ]

Gift Cards Online [ BUY ONLINE ].

There are often very good questions that arise when wondering about different spa and salon services with Reflect. We’re happy to share with you the most frequent queries and answers. If you have questions that aren’t answered here, please connect with us. We’re looking forward to speaking with you.